Canaan Co currently ships orders throughout the United States. Shipping availability may depend on the destination address within the U.S. We do not offer international shipping at this time.

Our order handling and processing time takes 1 to 3 business days (Monday through Friday). Once your order is handed over to the carrier, estimated transit time is 3 to 5 business days. Total estimated delivery time across the United States is typically 4 to 8 business days.

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package throughout its delivery journey. Please allow 24 to 48 hours for the carrier's system to update the initial scans.

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible, the item must be unused, undamaged, in its original packaging, and in the same condition you received it, accompanied by proof of purchase.

No. Eligible returns are free. Once your return request is approved, we will provide you with a prepaid return shipping label and detailed return instructions. Please do not send items back without first contacting us for authorization.

Orders can be canceled within 15 minutes of being placed. Please reach out to us immediately at support@canaanco.us or call +1 559-435-5575 with your order number. After 15 minutes, orders may already be in fulfillment and cannot be canceled, but you can initiate a return once the item arrives.

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos of the issue and relevant packaging so we can resolve the matter immediately.

We do not process direct exchanges. The most efficient way to receive a different item is to follow our return process for the original product and place a separate order for the new piece.

Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the transaction.

Non-returnable items include custom or personalized products, sale or clearance merchandise, and gift cards. If you are unsure whether your item qualifies for a return, please contact us prior to sending it back.

You can reach our customer service team by email at support@canaanco.us or by phone at +1 559-435-5575. Our support hours are Monday through Friday, 8:00 AM – 4:30 PM PST (Closed on Saturdays and Sundays). Our physical location is 426 W Bedford Ave, Fresno, CA 93711, United States.